Tag: Coinbase customer support

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Coinbase to Improve Customer Support in US and India by Acquiring AI Platform Agara

November 3, 2021

Coinbase is acquiring an AI-powered support platform Agara in an effort to deliver “world-class support for customers.” The exchange explained that “Through this acquisition, we’ll be able to provide our customers with new personalized, intelligent, and real-time support options.” The acquisition also reconfirms Coinbase’s strategy to build out its tech hub in India. Coinbase to…
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Users panic after Coinbase mistakenly sends 2FA reset notices to customers

August 31, 2021

Coinbase sent an email to 125,000 users mistakenly notifying them their two-factor authentication settings had been changed. Customers of leading U.S. crypto exchange Coinbase have spent the weekend panicking after the exchange mistakenly sent emails to users stating their two-factor authentication (2FA) settings had been changed. On Aug. 27, Coinbase accidentally sent the email to…
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